As companies move along the maturity model with helpful business allies, they
reach the point where decisions need to be made regarding connectivity across
the extended network. No firm has all of the knowledge necessary to reach
optimized conditions. In spite of the very impressive profits we have seen some
firms return, we always find the opportunity for more, if we can only convince
the players to try a bit of inter-enterprise data sharing. Through whatever system
is selected, ASCM requires linking network business allies into a coherent
system of knowledge exchange. As the devices used (computers, wireless networks,
personal access equipment, and so forth) become more reliable and
globally connected, the chance to share data increases greatly. The information
exchanges, moreover, become more meaningful as they improve in reliability,
speed, and cost. Customer satisfaction under these conditions becomes more
than a rallying cry. It sets the new parameters, to be met by the intelligent value
network.
Meeting these challenges requires an end-to-end process, focused from
supplier relationship management to customer satisfaction, with products and
services delivered through people, systems, and business partners. It is at this
point where the constituents see a need for something that enables them to enter
each other�s databases and extract the vital information that assures positive
results. Enter BPM! BPM becomes the technical breakthrough. It takes advantage
of the ability to componentize within the software. By that we mean it
provides the linked firms the chance to reach into the databases and extract that
portion of the information that will help with the issue or problem being
addressed. Visibility becomes feasible, as previously hidden information is
now available to those who need it. Control across the people, systems, and
organizations reaches a new high level, closing the gap between management
intentions and execution and success. By means of directly executable business
process models, the connected businesses leverage the best of their IT infrastructure.
BPM then produces dramatic improvements to the targeted processes, ending
in better business results through lower costs, greater speeds, shorter cycle
times, higher quality, and better service. Successful implementations typically
begin as tactical solutions to specific problems, before being adopted as part of
the processing. Using a strong process-based methodology and paying careful
attention to the architecture become as important in this environment as selecting
the right technology. An early pilot to create a proof of concept becomes
a useful way to qualify the BPM tools being applied to specific problems and
opportunities.
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