It is essential, as we describe how new values can be created and shared in level
3 and beyond efforts, that the reader appreciate that there must be an electronic
means of transferring data and knowledge between the collaborating businesses.
Until recently, such transfer was limited by the unwillingness of businesses to
share data externally and because of the disparate systems in which the knowledge
was stored, inhibiting easy access or transfer. BPM and business process
management systems (BPMS) enter this scenario, as firms find the value of
sharing previously secret information and analyzing the data and trends together
to define new business propositions. Connecting enterprise-wide resource planning
systems in a way that allows the participating firms to extract valuable
information, without violating security issues, becomes the breakthrough technique
for building a network response to market and customer needs.
Business agility develops as more than an interesting concept in this level,
when BPM creates the opportunity to quickly and accurately share information
between firms of any size, on a variety of subjects, and align these firms with
business objectives. Document transfer moves from days to seconds, trade
settlements are reduced from 5 days to an hour, build-to-order products are
completed in 24 hours rather than 5 to 6 weeks, and call center inquiries are
satisfied in 10 seconds instead of hours. These are just a few of the new
capabilities brought on as the firm moves to the advanced levels of supply chain
management and enhances its ability to communicate with selected business
allies in an electronic environment, through the use of BPM technologie
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