Business Packages

Business Packages contain predefined portal content suitable for a variety of industries and for dozens of
user roles. The portal content includes everything users see and interact with in the Enterprise Portal,
for example real-time data from SAP applications and analyzed reports from the Business Intelligence
solution. These resources are displayed within the portal interface as iViews (portlets).
The roles are categorized on the highest level into content suitable for every user, for line managers,
and for specialists. A role provides access to a number of specific Worksets, which are clusters of related
tasks. iViews are the smallest units of information. Each workset contains those iViews that provide
access to applications, reports, services, and information required to complete the task.
The CRM User role is a generic role, that cannot be assigned to a specific scenario. It enables the
central access to all activities for CRM users.
It provides the following functions:
n CRM user homepage: Single point of entry for activities, tasks, and news
n Universal Worklist
n Employee directory
n E-mail transfer to CRM system
You cannot implement the CRM User role alone. You always have to combine it with other roles. To
implement the CRM User role, you have to install the following software units:
n CRM 5.0 Server (ABAP)
n SAP NetWeaver 2004s Enterprise Portal
n Business Package CRM 5.0
n SAP NetWeaver 2004s Search and Classification (TREX) (required for Knowledge Management
document search and the Top News iViews)