Standalone Components

The Content Server is a separate server instance that is used to store documents or other type of
content related to SAP applications. If your company operates on several locations, content can be
cached with the accompanying cache server. This reduces load on the wide area network when
working with documents.
You can store your document content either in SAP Content Server or in a database. If you have a
large amount of content to be stored, you can take the load off the database if you use SAP Content
Server. Depending on the CRM business object types, you can configure which documents you want
to store in SAP Content Server and which documents should be stored in the database. These business
object types are, for example product catalog, product, business partner, marketing campaigns,
and the solution database.


Search and Classification (TREX)
SAP NetWeaver Search and Classification (TREX) offers an integrated set of services. TREX services
include search and retrieval in large document collections, text mining, automatic document
classification, and search and aggregation over structured data in SAP applications. TREX can handle
text from documents in numerous formats, including Microsoft Office and Adobe formats (PDF),
and more than 30 languages. TREX search options, such as exact, boolean, fuzzy or linguistic search,
and classification options such as query-based or example-based classification, offer great power
and flexibility to end users.
Recommendation
For performance reasons, we recommend that you install TREX on a separate host.
Check carefully the hardware requirements. They depend largely on your individual needs. The
size and number of indexes, number of updates and inserts per day, number of parallel search
activities, your back up, and high availability strategy and other factors strongly influence the
hardware requirements.
SAP Groupware Connector
SAP CRM Groupware Connector provides access to important business information created in SAP
CRM in the most widely used groupware systems: Microsoft Exchange Server and Lotus Domino.
This version of SAP CRM Groupware Connector allows a server-based, two-way replication of CRM
business partners, contact persons and activities with the groupware contacts, appointments and
tasks. After an item is created, changed, or deleted in the SAP CRM system, the changes are sent to
the Groupware Connector that forwards them to the users' mailboxes. Users can immediately see
changes in their mailboxes, by using their favorite Groupware Client application, such as Microsoft
Outlook or Lotus Notes. This is an important step for increasing the employee productivity, because
now it is possible to see calendar entries received from colleagues via the Groupware server, and
business meetings with a customer, created in the SAP CRM system. Users can view contacts, mapped
from CRM business partners in their groupware client, or can quickly find a customer telephone
number without starting the CRM client.MapBox
This component is an XML-based mapping framework that is used by the SyncPoint (synchronization
technology, especially used for groupware integration). It uses a set of predefined rules to process data
that enters it. This type of predefined rule is known as a MapScenario.