CRM Mobile Client Component

This group consists of a range of components that enable you to use marketing, sales, and service
functionality in an offline environment. Most of the components are based on Microsoft .NET
technology, some use Microsoft Component Object Model (COM) technology. Microsoft Installers
are used for the installation.
The installation of Mobile Client Components requires certain .NET installations. For more
information, see SAP Note 879643.
You must install the software described below to different machines that make up the mobile system
landscape. There are the following machines:
n Mobile Repository Server
Server designated for the central Mobile Application Repository and test application database.
n Mobile Development Workstation
Server, PC, or laptop designated for customizing and designing the Mobile Client Component:
Applications and for assigning user access definitions and templates, if required, for using the Mobile
Client Component: Application(s).
n Mobile Client
Server, PC, or laptop that sales and service people use for their work.
n Workgroup Server
Server designated for storing the central database to which the Workgroup Clients connect. The
server is connected to the CRM Server via the Communication Station.
n Workgroup Client
PC or laptop that connects to the Workgroup Server to use the same database concurrently.
For a complete landscape, a Communication Station, a backend server (for example, a SAP ECC
system) and a CRM Server are also required.
The following figure provides an overview of the machines in a mobile system landscape:


Mobile Client
Field Sales users have special mobile client software and an Internet Pricing and Configurator (IPC )
on their laptops, which enables them to work offline. CRM IPC Sales Pricing Engine (IPC-SPE) and
CRM IPC Sales Configuration Engine (IPC-SCE) are Java applications that are integrated with each
other and installed on the laptop. IPC-SCE and IPC-SPE have their own MS SQL Server database. They
are automatically installed during the CRM Mobile Client setup.
The Mobile Client applications run on an MS SQL database or MS Data Engine. They comprise Mobile
Sales High Tech (standard), Mobile Sales Consumer Goods, Mobile Sales Pharma and Mobile Service.
Note
Due to synchronization issues you cannot use groupware integration between the CRM Server and
the groupware server, at the same time as using client synchronization between CRM Mobile and
groupware. You can only choose one of these integration possibilities.
Mobile Application Studio
The Mobile Application Studio (MAS) must be installed on the Mobile Development Workstation. It
is an object-oriented, visual development tool that is tailored to the architecture of SAP mobile client
applications. It allows you to customize mobile client applications, delivered by SAP, according to
your specific business requirements, or develop your own applications.
Mobile Application Repository
The metadata of a mobile client application is delivered as the Mobile Application Repository (MAR).
This repository must be installed on the Mobile Repository Server (MRS) for each environment.