CRM Handheld Integration

You can integrate different handheld devices with mySAP CRM, such as PDAs (Personal Digital
Assistant), PocketPCs and RIM Blackberry.
CRM Mobile Sales for Handheld (MSA for HH)
CRM handheld scenarios provide sales employees with the ability to keep track of their assignments
better as well as tackle sales related situations proficiently by using handheld devices. It allows
them to work outside the office and grants them wireless access to the application either by online
connection or by using synchronization when in the offline mode. Additionally, users' saved data
becomes available to the entire CRM. The CRM handheld scenarios utilize the business logic that
resides at the CRM server side. All read and written assignments and time specifications are consistent
with the CRM system and hence there is no risk of discrepancies between behavior and end results of
such operations.
The CRM handheld scenarios support PDA (Personal Digital Assistant)-type devices, including
devices such as the PocketPC.


The Mobile Infrastructure enables field personnel to participate in a business process in an occasionally
connected mode. "Occasionally connected" means that a direct connection (via WLAN, GPRS)
between mobile device and backend is only established at certain times - at synchronization, when
the Mobile Infrastructure Server (as part of the NetWeaver Server) and the Mobile Infrastructure
Client exchanges data in order to keep server and client updated.
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