Workforce Deployment

From a technical perspective, different software units are involved in Workforce Deployment. The
scenarios that include Workforce Deployment do not always require all of these software units: Some
are only optional and some are not required at all for certain process variants. For more information,
see the scenario-specific sections of this documentation. The following software units are used in
the area of Workforce Deployment:
n WFM Core 200 Add-On: You have to install this add-on on the CRM Server ABAP server by using
the SAP Add-On Installation Tool (SAINT). For more information, see SAP Note 830595
A prerequisite for the installation of WFM Core 200 is the LCAPPS_2005_700 add-on. For more
information, see SAP Note 836414.
n SAP NetWeaver 2004s liveCache (SAP LC/LCAPPS 50)
SAP liveCache is a database engine for managing complex objects in scenarios where large volumes
of data must be permanently available and modifiable. SAP liveCache is installed by using SAPinst.
Figure 6: Workforce Deployment in CRM scenarios, for example Channel Management and Case Management. For the other scenarios it is an
installation option. For more information, see the scenario-specific sections. The People-Centric User
Interface offers an easy, task and process-oriented access to CRM functionality. To ensure this, it has a
tailored range of possible interactions with the applications. Using SAP GUI, you can access the full
scope of functionality of an SAP transaction.
To set up the People-Centric UI, the following software units are required:
n SAP NetWeaver 2004s Enterprise Portal which includes Knowledge Management
n Business Package for SAP CRM 5.0
SAP NW Enterprise Portal and the Business Package for SAP CRM 5.0 are installed by SAPinst in a
common installation run. To install further, industry-specific Business Packages, use the Java Support
Package Manager (JSPM).

n Portal: Offers a single point of access in a Web-based interface to SAP and non-SAP information
sources, enterprise applications, information repositories, databases and services across
organizational and technical boundaries ? all integrated into a single user experience.
n Knowledge Management (KM): Enables portal users to distribute, access, and manage unstructured
information within an organization through a heterogeneous repository landscape.
n Collaboration: Brings users, information, and applications together to ensure successful cooperation
and interaction in the portal
n Guided Procedures (GP): A framework for modeling and managing processes that involve access to
multiple backend systems.